Transform customer success and experience teams into delivering revenue, customer value and delight

Take your customer success foundations or teams to the next level of impact, knowledge and motivation.
Get leadership and team coaching so that they can grow into a world-class organization serving as your unique differentiator on the market.

My services

Build Hands-on & Coach the Team

Interim Leadership

I build strategies, roadmap and playbooks for an efficient and revenue-generating CS organization then hire and coach the team.
Your tangible outcomes
(plus extra items according to company goals):

  • strategy; roadmap & customer journey maps per segment

  • segmented playbooks & workflows per customer lifecycles

  • tech stack roll-out; CRM update plan

  • organization and role designs

  • team recruitment, training and career development models

  • team KPIs; reporting and compensation models

  • voice of customer measure & internal alignment tactics

  • book of business & client engagement tactics per segment

  • recruiting; onboarding; coaching leaders & teams

  • ownership of client relationships & handover upon training

  • handover plan and training to new leader

Deep dive into customer-led growth

Consulting & Coaching

We explore best practices, strategies and tactics together to drive revenue growth from your customers in an impactful and scalable way. You'll also get access to my templates, work-and playbooks.
Your tangible outcomes (plus extra items according to company goals):

  • strategy; roadmap & customer journey maps per segment

  • segmented playbooks & workflows per customer lifecycles

  • tech stack roll-out; CRM update plan

  • organization and role designs

  • team recruitment, training and career development models

  • team KPIs; reporting and compensation models

  • voice of customer measure & internal alignment tactics

  • book of business & client engagement tactics per segment

SIMPLE PRICING WITH the VALUE you need

My offering

With 15+ years of leadership experience in both practicing and building customer success, experience, support service teams, I've also gained a coaching certificate on ICF PCC level to enhance my leadership and customer impact.I've gained over 1500+ hours of coaching of leaders, individual contributors both in communities and as teams.
They've increased and honed their expertise, developed their career and leadership brands and grew their business through customer-led growth motions and operations.Additionally I'm a certified change manager with a strong generalist background to support you with transformation journeys of your organization also through my network of organizational psychologists, consultants and team trainers.Whether you're considering my services for a few days in a month, or for a 3-6-9 month period, feel free to contact me for a personalized offer.My pricing is simple and transparent:
$250 per hour for a blended coaching and mentoring session
or $2000 for a 10-session packageContact me for a monthly interim pricing to understand the number of touch-points and the value you or your organization actually needs.

Get Inspired by Coaching Leadership

And unlock the growth potential of your customers and teams

A bi-weekly Lead & Coach Customer Success newsletter shares two tactics and one coaching tool about improving customer success motions, developing strategies and skills.

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