Transform customer success and experience teams into delivering revenue, customer value and delight

Take your customer success foundations or teams to the next level of impact, knowledge and motivation.
Get leadership and team coaching so that they can grow into a world-class organization serving as your unique differentiator on the market.

Book a discovery call

My services

Build Hands-on & Coach the Team

Interim Leadership

I build strategies, roadmap and playbooks for an efficient and revenue-generating CS organization then hire and coach the team.
Your tangible outcomes
(plus extra items according to company goals):

strategy; roadmap & customer journey map
segmented playbooks & workflows according to lifecycles
tech stack roll-out and CRM update
organization and role designs
team recruitment, training and career development
team KPIs; reporting and compensation model
voice of customer measurement & coaching
own (later team) book of business & client relationships

Book a discovery call

Deep dive into customer-led growth

Consulting & Coaching

We explore best practices, strategies and tactics together to drive revenue growth from your customers in a scalable way. You'll also get access to my templates, work-and playbooks. Your tangible outcomes (plus extra items according to company goals):

strategy; roadmap & customer journey map
segmented playbooks & workflows according to lifecycles
tech stack roll-out and CRM update
organization and role designs
team recruitment, training and career development
team KPIs; reporting and compensation model
voice of customer measurement & coaching
team book of business & client relationships

Book a discovery call

SIMPLE PRICING WITH HIGH VALUE

My offering

With 15+ years of leadership experience in both practicing and building customer success, experience, support service teams, I've also gained a coaching certificate on ICF PCC level. I've coached over 1200+ hours in career development, customer success professionals and leaders both individuals and groups.Additonally I'm a certified change manager to support you with transformation journeys of your organization with my network of organizational psychologists, executive coaches and team trainers.Whether you're considering my services for a few days in a month, or for a 3-6-9 month period, feel free to contact me for a personalized offer.

Get Inspired by Coaching Leadership

And unlock the growth potential of your customers and teams

A bi-weekly Lead & Coach Customer Success newsletter shares two tactics and one coaching tool about improving customer success motions, developing strategies and skills.